Privacy Policy
Last updated: July 2026
Overview
Ziwell Acupuncture ("we", "our") operates this website. This policy explains what information is collected when you use the site and how it is handled. We are committed to protecting your privacy and handling any personal information in accordance with Alberta's Health Information Act (HIA) and the Personal Information Protection Act (PIPA).
Information you provide through booking
Online booking is provided through Jane App, a secure, Canadian practice-management platform. When you book an appointment, complete intake forms, or communicate with us through Jane, your personal and health information is collected and stored by Jane App on servers located in Canada, subject to Jane's own privacy policy and PHIPA/HIA-compliant safeguards. We recommend reviewing Jane App's privacy policy for details on how your health records are protected.
Information collected by this website
This website itself does not store your personal information. The contact form opens your own email application — your message is sent directly from your email account to ours and is not stored on this website. If you email or call us, we retain that correspondence only as needed to respond and to manage your care.
Cookies and analytics
This site uses minimal cookies necessary for functionality (for example, remembering your language preference). If analytics are enabled, they are used only to understand aggregate site usage — never to identify individual visitors or track health information. We do not sell or share your data with third parties for marketing.
Your health information
Your clinical health records are confidential and protected under Alberta's Health Information Act. They are accessed only by your practitioner and authorized staff for the purpose of your care, and are never disclosed without your consent except as required by law.
Your rights
You have the right to access your personal information, request corrections, and ask questions about how your information is handled. To exercise these rights or raise a concern, contact us using the details below. You may also contact the Office of the Information and Privacy Commissioner of Alberta.
Contact
Ziwell Acupuncture · 10613 172 St NW, Edmonton, AB T5S 1P1 · (587) 882-6256 · ziwellacupuncture@gmail.com